In late November, we invited you to give us some feedback on the services provided by Northwest AEA. I am pleased to be able to share the results of that survey with you. 

Statewide, over 8000 responses were received from general education teachers, special education teachers, superintendents, building principals, and other professional staff working in more than 300 public school districts and 100 accredited, non-public schools across Iowa.  Here in Northwest AEA, 1301 stakeholders from our 34 public school districts and 33 accredited, non-public schools completed the survey. Thank you so much for taking time to let us know how we are doing!

Key findings from the data revealed that our customers are pleased with AEA services overall in the areas of special education, educational services, media, and technology. Some services received well over 90% satisfaction rates, including early childhood special education support; literacy support; science support; and support for procedures, headcount, and rules.

Two areas of growth indicated by the survey were behavioral help services and mental health services, which are growing concerns in schools statewide. In response to informal feedback we had been getting from teachers and administrators in Northwest AEA, we hired a mental health coordinator last October to begin putting a systems structure in place to support trainings for teachers and administrators here in the agency.   

I invite you to review the Hanover Research executive summary for more detailed information about the customer satisfaction survey. The first section of the summary covers the statewide results. You will find Northwest AEA data beginning at slide 12.

Again, thank you so much for providing your input on our services! As always, please contact any of your building’s AEA representatives if you have questions or need assistance.

In addition, be sure to check out our blogs, which we hope will inform, inspire and guide your daily work:

For a complete listing of all blogs, please go to the Northwest AEA website. You can also sign up for an RSS feed to automatically receive blog updates (instructions provided on the Northwest AEA website).


Dr. Dan Cox
Chief Administrator